Shipping & Return Policy

Guaranteed products, 100% Money Back Guarantee!! on all our products
purchased from this site.

*We at VIP Global strive to offer our customers the best products at the best possible prices. Due to the nature of the these products, returns will not be accepted unless the product is found to be defective or unless otherwise explicitly stated on the specific VIP Global product page.

*All returns, refunds, or exchanges must be approved by VIP Global - before any products are returned.

*We test all of our products before shipping. Your satisfaction is our number one concern. If you have any question regarding our products, please contact sales@vipglobal.com or call 866.728.0994 before placing an order.

SHIPPING IS FREE!!! in the Continental US via UPS or USPS 5 Day Ground Delivery. Minimum Shipping and Handling charges $12.50 or depending on the weight of the order for Alaska and Hawaii. All order are shipped UPS ground or USPS for order to Alaska and Hawaii. Orders are shipped within 24 hours (Monday-Friday for orders placed before 3:00 PM EST). If we are not able to ship within that time, we will notify you by e-mail. (Note: We do not ship international including Canada). SHIPPING TO PO BOX ADDRESS WILL NOT BE ACCEPTED. All free shipping orders are sent ground standard shipping, you should receive your item within 4-5 business days (please allow additional time if shipping to an APO/FPO military address). Business days are Mondays through Fridays, except for holidays.

Please note that due to credit card company approval procedures, there could be a delay if billing information is inaccurate, or if billing and shipping addresses are different. Also, please note that your credit card will show VIP Global on your statement.

RETURN POLICY SURVEILLANCE CAMERAS & SYSTEMS: All our hidden cameras, surveillance equipment, and other hi-tech products are special ordered by the person ordering and are NOT subject to cancellations. Due to the nature of our product line, returns will only be accepted for products damaged upon shipment to the customer*. All returns must be authorized by VIP Global Marketing before product(s) is returned. All products must be returned in the original packaging. VIP Global will replace, refund, or credit your account for returned product(s) at VIP Global.

**Special exceptions may be made on a case by case basis determined by VIP Global. In this event, returns are subject to deductions for shipping costs and a 25% restocking charge and must be returned within a five (5) day period from date of receipt of product(s). NO refunds will be given for products returned without explicit permission from VIP Global.

Any return must be authorized by a representative of VIP Global and under no circumstances will returns be accepted otherwise. Authorization and shipping instructions must be obtained from VIP Global. No returns will be authorized after five (5) business days of receipt of product(s) by the customer.

SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE.

REQUESTS TO RETURN PRODUCTS MUST BE OBTAINED FROM VIP Global WITHIN A FIVE (5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S).

WARRANTY: We guarantee all VIP Global products to be free of defects in workmanship and material for 90 days (unless manufacturer's warranty is longer; please call) after sale to the customer. We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration.

Returns and exchanges will not be accepted without receiving prior authorization. Returns must be in resalable condition, as determined by VIP Global Marketing. All returns must be shipped prepaid of origin, unless prior arrangements have been made. No COD returns accepted. New orders resulting from exchanges will be shipped upon receipt of returned merchandise unless other arrangements have been made with VIP Global Marketing. Customers are responsible for all shipping charges, both inbound and outbound. Returns should be sent attention: Returns Department.

Questions call 1-877-728-0994 or send us an email.